Deskside Support
Our support
KOcycle provides deskside support services that integrate into your existing IT support function. Our engineers are usually based on a single site but can work across multiple, nearby locations. Deskside support services include installation, upgrading, diagnosing, repairing, and maintaining all hardware and associated equipment, including, but not limited to:
- PC
- Laptops
- Tablets
- Mobiles
- Printers
- Terminals
- Scanners
Our deskside support engineers will also troubleshoot problem areas either in person, remotely or over the phone in an accurate and timely fashion, and provide end-user assistance where required.
Support across a variety of devices
Vetted/Screened Engineers
Provision of 'IT Service bars'
Onsite & remote support
Our people, your processes
On-site deskside
support
Our on-site deskside support services provide:
- Engineers inducted and trained to your standards
- Vetted/Screened Engineers
- Provision of ‘IT Service bars’
- Backfill to cover sickness and holidays
If you’d like to find out more about what we can do for you, please contact us today. Our team will be happy to answer any questions you may have. We look forward to hearing from you.